In plain language
We collect only what we need to answer your questions, manage bookings, and run safe desert experiences. We do not sell your data, and we share it only with trusted partners involved in your tour or booking.
- WhatsApp and contact form details help us plan pickup and availability
- Booking data is handled through our secure checkout partner
- You can ask us to review, correct, or delete your data where the law allows
01
Introduction
Ranch Tamri ("we", "us", "our") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains what we collect, why we collect it, and how we protect your information when you browse ranchtamri.com, contact our team, or book a desert experience near Agadir.
02
Information we collect
We may collect the following types of personal data:
- Name, email address, phone number, and WhatsApp messages when you contact us
- Booking details such as tour choice, travel dates, group size, pickup location, and special requests
- Payment-related information processed through our booking partner (we do not store full card details on this website)
- Technical data such as IP address, browser type, device information, and pages visited
- Communications you send us before or after a tour, including feedback or support requests
03
How we use your information
We use your information to:
- Respond to questions about tours, pickup, timing, and availability
- Process and manage bookings through our secure booking flow
- Coordinate hotel pickup, on-site logistics, and guest support
- Improve our website, tour information, and guest experience
- Send important booking updates or service-related messages
- Meet legal, accounting, or safety obligations when required
We do not sell your personal data.
05
Data retention
We keep personal data only as long as necessary to:
- Complete bookings and provide post-tour support
- Handle refunds, disputes, or customer service requests
- Comply with legal, tax, or regulatory requirements
When data is no longer needed, we delete or anonymize it where reasonably possible.
07
Your rights
Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of data where legally permitted
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the details below. We may need to verify your identity before responding.
08
Data security
We take reasonable steps to protect personal data from unauthorized access, loss, misuse, or disclosure.
No online system is completely secure. Please use caution when sharing sensitive information and contact us immediately if you believe your data has been compromised.
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Third-party links
Our website may link to third-party services such as booking platforms, maps, or messaging apps. Those services have their own privacy policies, and we are not responsible for how they handle your data.
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Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
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Contact
If you have questions about this Privacy Policy or how we handle your information, reach out before or after your booking—we are happy to help.
Questions before you book?
If anything here is unclear, message us on WhatsApp or email. We would rather answer upfront than leave you guessing.